Return and Refund Policy

At Goal-E BD, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review the following policy.

1. Exchange Eligibility

Products may be exchanged if:

Wrong size was delivered
Wrong product was delivered
Product has a manufacturing defect
Product arrived damaged

Items must be:

Unused
Unwashed
In original condition
With original tags and packaging intact

2. Exchange Request Period

Customers must notify us within 24 hours of receiving the product regarding any issue.

Requests submitted after this period may not qualify for exchange or refund.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

Used products
Washed products
Customized jerseys
Products without tags
Clearance or final-sale items

4. Refund Eligibility

Refunds will only be approved in the following cases:

Product is out of stock after payment
Incorrect item delivered and replacement unavailable
Verified manufacturing defect where replacement is unavailable
Order cancelled by Goal-E BD

5. Refund Process

Once your refund request is approved:

The item will be inspected.
Refund approval will be communicated to the customer.
Refund processing will begin.

6. Refund Timeline

Approved refunds are generally processed within 7–10 working days through the original payment method, bank transfer, or mobile financial service.

Processing times may vary depending on banks, payment gateways, or mobile financial service providers.

7. Shipping Charges

Delivery charges are generally non-refundable.
Customers may bear exchange shipping costs unless the error originated from Goal-E BD.

8. Damaged Product Claims

Please provide:

Order number
Product photos
Packaging photos
Description of the issue

This helps us process your claim faster.

9. Contact for Returns & Refunds

Goal-E BD Customer Support

Phone: +88 01313-176036

Address: Shop No #138, Grand Plaza (1st Floor), Moghbazar, Dhaka-1217